Orders & Shipping
How long will it take for my order to arrive?
We create our candles in small batches, so please allow up to 7 business days for your item to ship.
We ship via USPS and the majority of packages arrive with 3 business days from being scanned by our local post office.
Can I change/cancel my order?
We try to begin making your items as soon as you place your order, so cancellations need to be made within 24 hours from when you place your order. We may not always be able to accept your cancellation request.
What if my order arrives damaged or is lost or stolen?
We offer package protection with Route* (at an additional cost available at checkout). If something went wrong with your protected order, you can report an
issue by filing a claim here. Or download the Route App to easily resolve shipping issues on any protected order.
*By opting out of package protection, Slow Made is not liable for lost, damaged, or stolen items. For more information please read our Shipping + Returns policy.
Where can I buy IRL?
If you are local to Chicago — our Logan Square studio is available to shop by appointment only (we also have a pick-up option at checkout)
We wholesale to shops all across the US, you can view a list here (please note: shops will only carry a select few of our candle lines, so reach out to the shop beforehand to make sure they have stock of the candle you are looking for)
Do you ship internationally?
We currently ship within the US, Canada and UK.
Do you offer bulk discounts for my wedding/event/corporate gift?
Absolutley! If you would like to order a minimum of 24 pieces of one style/scent, please contact us for more information on bulk orders.
How can I manage my subscription?
You can update your billing information, skip a month, or cancel your subscription altogether from your account profile. You can also view:
• Next order date
• Subscription frequency
• Order history
If you ever have any questions or need assistance, we're here to help
If its your first time logging in, click on "Manage Subscriptions" below email and password form to request an account invite
Will you donate candles for my event?
Because we are a small company, we are unable to donate large amounts of candles for swag bags/events. If you would like to purchase them at bulk prices, please contact us. We will occasionally donate gift sets or single candles for silent auctions for causes that matter to us.
Candle Care + Info
How can I best care for my candle?
• Always allow your wax pool to reach the edge of your vessel. I recommend burning your candle for at least one hour (no more than 4 hours) to give your candle the happiest life.
• It's best to keep your candle wick trimmed to a 1/4 inch before each burn. (helps your candle burn at a slower rate)
• Do not allow debris to inhabit your wax pool.
• Be smart about where you burn your candle. Keep it away from flammable objects and small children.
• Never leave a burning candle unattended.
How long do the candles burn?
We use a slow-burning coconut wax blend - which creates a larger wax pool (perfect for filling the air with aromas) and burns slower than paraffin or soy wax (making them last longer!)
mini jar ⋅ 4 oz ⋅ burn time 20-30 hours min
standard jar ⋅ 8 oz ⋅ burn time 40-50 hours min
large jar ⋅ 16 oz ⋅ burn time 60-70 hours min
Note: trimming the wick regularly to ¼” will help your candle burn at a slower rate.
What is coconut wax?
Coconut wax is made from the meat of the coconut (organic, renewable, no pesticides). Our coconut wax is blended with a small percentage of soy wax because coconut wax on it's own is too soft. Keep this in mind when shopping for coconut wax candles, as they will all be blended with another wax or waxes. Often times even small amounts of petroleum-based paraffin wax is used, because it a cheaper alternative. Our wax is 100% paraffin-free!
Learn more about the different types of waxes used for candle making.
Why coconut wax?
We wanted a product that was better for the planet and safer to burn indoors. Waxes like paraffin are too toxic and other natural waxes based only with soy, just didn't fill the room up with scent like we wished. Our coconut wax blend is extremely clean burning, has amazing scent throw, as well as lets us feel good by reducing our impact on the planet. We go more in-depth about why we chose coconut wax, read our blog
What's in your fragrances?
Are your products really all natural?
Yes! All of our products are created with premium, plant-based waxes (coconut and soy blend) and infused with pure essential oils.
They are void of any parabens • synthetic fragrances • dyes • additives or artificial preservatives • phthalate • and cruelty-free!
Can I recycle my candle jar?
Absolutely! We do encourage you to repurpose your jar as a vessel for storage or even plants. We also will take your jar to refill them or repurpose them as candles. If you wish to recycle, we recommend cleaning out your jar first, for tips on how to clean your jar and more info on our refill and recycle program head over here